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November 2009 Newsletter |
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It's Ok to be Not
Ok: Interview Advice |
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by Gregg Dourgarian |
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 David J.
Edmondson, CEO of Radio Shack, was fired in 2006 for lying on his
resume. He claimed to have two college degrees when in fact he had
none.
I don't keep a resume but if I did I think it would be hard not to
have a few little lies scattered about. That was certainly the case
when I prepared my first resume after college.
I had put "Conversant in Spanish" on it even though "Habla ingles?"
was about the extent of what I had learned conducting interviews
for my Dad's temp service in Sacramento.
I paid dearly for that little lie - almost. On a job interview in
San Francisco, the hiring manager met me at the door and started
speaking Spanish to me from the get-go. I didn't understand much
but I did get that we were going to a bar to play backgammon and
talk.
One good thing about not being able to talk is that you have to
listen, and listen is what I did. After a few games and a
beer it occurred to me that the guy really liked to hear himself
talk in Spanish. He wanted to prove to me that his Spanish
was really good!
"I have to be honest," I told him in English. "Your Spanish
is way too good for me. Can we speak English now?"
He beamed with pride. He was better than I was. He was
ok in Spanish, I wasn't. And I got an offer letter the next
week.
As for that Radio Shack CEO, he had no easy recovery from his
lie. But he made things worse by trying to be ok. He
retreated from one lie to another, saying at one point that he did
have a degree just not a 4-year degree, which also turned out to be
untrue.
The best among us shames the devil seven times a day. If you
get caught, don't get defensive.
It's ok to be not ok. |
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Free
Webinar |
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Lead Generation for
Sales and Marketing Pros |
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Please join Founder and CEO of TempWorks,
Gregg Dourgarian every Friday at 10:30am CST.
Gregg is a well known and sucessful entrepreneur in the staffing
world and is quickly becoming the foremost expert on lead
generation via social networking. |
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What you will
learn: |
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How inbound marketing is changing the staffing
industry
How search engines are changing and what that means to
staffing
How to get free inbound leads to your inbox each day |
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Sign
up here |
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Outsourcing
Makes Sense, Outsourcing to Outsourcers Could Spell Disaster
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By Jack Terrana, VP
TempWorks Venture |
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I have been around the payroll funding business
for close to 15 years. My first job was with a one-time
market leader who, at the time had no idea that they would one day
be seen as a ONE-TIME market leader. Their service was good,
not perfect. Their people were dedicated and professional and
more than adequately met the demands of the customers. But
like an engine losing oil, when the damage is done, it's really
done.
At the time, a big selling point was "nothing is outsourced" and it
was a strong selling point in 1995. Hard to believe it still
is in 2010!! Harder to believe that the majority of the
payroll funding companies still outsource the very functions that
busy staffing professionals turn to them for.
Outsourcing to an outsourcer that you don't control could spell
disaster for your business. How? Let us count the
ways.
This article has been sitting in my craw for almost 10 years, when
I departed the "nothing is outsourced" shop for an "everything is
outsourced" shop. So in the new scenario, I would sell the
funding and back office services to the client. Here's where
you need the whiteboard to follow along. The funding co would
provide the money for payroll that they would send to the staffing
firm. The staffing firm would move the money from operating
account to payroll account (no wires were allowed to go to the
payroll account) where ADP would draft it. Simple
right? No. I haven't yet mentioned the staffing
software company that had a relationship with the funder and
ADP. Confused yet? .
Ok so to recap, fundco lends money to staffco, payrollco drafts
money and cuts checks. Where's softwareco? Not
sure. They are providing software that tracks applicants,
searches and retrieves data, parses resumes, a CRM, an ATS, all of
the above. So, applicant (think payroll) and client (think
billing/collections) data goes into the software yet all payroll
and systems outside of the software and operating system control
billing and collections. Think this is painful to read?
Writing it is pretty miserable too. But neither is as bad as having
to actually run your staffing company in this triple vendor hell of
a nightmare.
So, without further adieu (read boring techspeak), I give you
simplicity. Easy to follow, easy to comprehend and even
easier to operate (and scale) your growing staffing company.
Before you choose a funding company, ask the easy question, do you
outsource any of this? Do you own/maintain/support the
operating system? Do you keep separate agings? Is the
payroll and other key data accessible from a single system?
The answer should be "yes". If it isn't, that company is operating
as it had 10 years ago.
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TempWorks
Team
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Mark Baratto |
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 As the Executive Vice President of
TempWorks, Mark Baratto oversees the business areas of sales and
marketing, software implementation, client relations and leadership
development.
Mark describes himself as an executive generalist with the talent
to guide business growth, build profitability and manage clients
and staff. "I am fortunate to be able to work in an
environment that caters to my strengths while continuing to
challenge me. To truly enjoy one's work is a real
blessing."
He was introduced to TempWorks in 1998, recruited by
TempWorks CEO, Gregg Dourgarian, for a temporary contract
assignment. Over the next decade, he held numerous responsibilities
for TempWorks that included everything from sales training to
collections.
An honors graduate of the University of Minnesota a Minnesota
native, Mark began his career with the Merck Pharmaceuticals group
in West Point, PA. He later moved to American Protective
Services in San Francisco, CA, as Vice President. He and his family
spent twelve years in the Bay Area of California, followed by three
years in Texas, before returning to Minnesota.
Mark enjoys shooting and hunting sports, as well as stage
performance. He has performed with the Celebration Church Choir in
Lakeville, MN for 11 years.
Mark lives in Apple Valley, Minn. with wife Stella and son Joseph
(also a member of the TempWorks team). |
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TempWorks Bloggers
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To find out what's going on
at TempWorks, check out our internal blogs! |
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 CEO, Gregg Dourgarian focuses
his blog on the latest trends and news in the staffing
industry.
Cory Hintz, EVP, is
one of TempWorks biggest cheerleaders. His blog updates both
internal staff and clients on events going on within TempWorks.
From client visits to new products, Cory covers it all.
Our Director of Operations, Kevin Prow,
offers insightful information on Temp-Works Paperless products,
such as payroll processing and payroll funding, and how these
functions can help cut costs.
One of our Regional Sales Managers,Casey Kraus, keeps
readers up-to-date on the latest sales trends at TempWorks,and
provides general sales insight.
Vice President of Venture Services, Jack Terrana, gives you
insight into the Factoring world. Being in the industry for 15
years he offers valuable insight for the staffing world
new-comers.
CTO, Paul Czywczynski's blog
serves as a "looking glass into the internals of TempWorks
Development". He gives you all the latest development news and
ideas.
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TempWorks
DocCenter: How Your Company Can Move Towards "Green
Employment".
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 An
inside interview with TempWorks DocCenter Guru, Brandon
Johnson.
(conversation with Andrew Bomett)
Andrew: Brandon, I know that you are very conscious about
the environment in general. Can you share with us your personal
contribution to a greener world?
Brandon: I would love to! Since my wife and I
bought our house back in '08, we have been a lot more conscious
about what we do to help the environment. Some of which actions
include: recycling trash, using a programmable thermostat, and also
switching our entire house to use the CFL (compact fluorescent
light bulbs) lights instead of the standard filament bulbs.
Andrew: Tell us what you do at
TempWorks?
Brandon: My role at TempWorks has
always been to help wherever I can. Currently I am in charge of
developing, scoping, and also installing our e-document solution
called DocCenter for our clients. On top of that, I assist in
WebCenter anytime I can offer a lending hand.
Andrew: Tell us about DocCenter, the
resources you have for prospective clients, and how they can find
them?
Brandon: The current version of
DocCenter
houses a lot of great features. Some of the features have been in
the system since the beginning and others are new. Since the
beginning, we've provided features like the ability to attach any
image or PDF to any form, multi-mode approval environment for the
service representatives, and allowing employees to login using a
combination of either their SSN and Pin or their WebCenter
credentials. Some of the newest features include dynamic menus for
any field on a form, saving forms to an external location (ex. file
system), Import/Export of DocCenter settings for administrators
that need to install DocCenter on multiple computers, and static
form field values via a configuration file.
Andrew: There has been a lot of chatter
about Tempworks eliminating the paperwork involved in
the staffing industry and essentially contributing to the green
initiative. As a Developer, where do you see the future of
DocCenter?
Brandon: My vision for DocCenter
is to move all of our clients away from paper as much as possible.
If I had to estimate a percentage of the company's paperwork that
could be stored in an e-file environment, I would say almost 100%
could be submitted and stored electronically. Since the re-birth of
DocCenter, it has undergone a bit of a facelift.
| My #1 goal is to make the
DocCenter experience one that leaves our clients feeling completely
satisfied through personalized customer service and product
experience. |
Andrew: Developers haven't been known to
be fond of the business side of things. Can you articulate to me
how the use of DocCenter to eliminate employment paperwork will add
value to the environment while creating higher revenue for a
staffing company?
Brandon: There are so many things
to benefit from the "going green" model. From a standard business
model, we all know that paper is clutter in its own way. "Going
green" from a staffing company's perspective is a smart move
because it creates a leaner budget. The ability to eliminate file
cabinets, cutting the cost of paper goes nearly out the window,
save on printing costs, and overall creating efficiency. No
more shuffling through papers to dig out employment forms. No more
standing by the fax to receive confidential employment forms. No
more printer cartridges and toners. The list is endless.
Consequently, the productivity level in the office increases due to
the elimination of old processes that are done manually. All this
can be achieved by using DocCenter as a portal for all the employee
documents.
Andrew: Do you feel that the staffing
industry is ready to embrace the paperless or "green employment"
initiative that you are envisioning with DocCenter?
Brandon: My vision for
DocCenter is an exciting one for me, mainly because the more
clients that get to utilize this tool, the more we get to hear
suggestions on how to improve it. I think more than ever we need to
harness the tools that we have readily available to us, DocCenter
being one of them. To me, it just makes the most sense. Anything
can be made electronic, look at history. We have converted everyday
jobs to computers; imagine what we can do in the future with
DocCenter as a standardized business step. Even better, imagine
eliminating paper all together, consequently saving trees!
Andrew: If you were talking to the owner
of a staffing company; how would you explain the implemention cost
and process of DocCenter?
Brandon: The initial startup cost
of DocCenter has significantly decreased due to improvements in the
form creation side of DocCenter. Here's a little DocCenter history
fact for you: about a year ago it took about eight to nine
hours to create a single form. Today, that same amount of time
allocation will produce eight to ten forms - a heck of an
evolution! Upgrading current clients to newer versions can take
anywhere from five minutes to as long as forty five minutes. The
only reason for that, is that it really depends on what version
they are coming from and how many things have been changed up to
that point in the database. For the future of DocCenter, I can only
imagine that things will continue to get better and cheaper all
around for our clients. That's the part I can't wait for.
Andrew: Brandon, it's been nice talking "green" with you. I
look forward to a greener environment as well as talking with you
in the near future about your progress; any last
words?
Brandon: I encourage everyone to
set up a free demo and see for yourself how easy it is to use. On
top of that, I challenge you to find a way that the DocCenter suite
wouldn't fit into your business model. DocCenter is the next step,
a new wave into paperless. Do you see the vision? |
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TempWorks Offering W-2 Printing! |
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 Please call
651-452-0366 for pricing and details.
TempWorks Software is pleased to announce that we will be offering
W-2 printing to our clients.
Please let us know by December 1, 2009 if you would like to take
advantage of this offer! Call us today at 651-452-0366, or email us
at laurab@tempworks.com |
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Support
24/7
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 Our Technical
Support Center is available to help customers 24/7!
If you need assistance outside of our regular business hours, our
on-call representative will address your needs.
Call TempWorks at 651-452-0366, and select option
#2 from the voice menu.
Want More Info On TempWorks? Visit our website at www.tempworks.com
Contact:
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3140 Neil Armstrong Blvd., Ste.
205
Eagan, MN 55121
Phone: 651-452-0366
Toll Free: 1-877-452-0326
Fax: 651-452-0362
www.tempworks.com |
To no longer receive this email, please email laurab@tempworks.com
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TempWorks
Releases Sales App for iphone
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 Saint Paul, Minn., October 30, 2009-TempWorks
Software launched an iphone application this week that turns the
iconic device into both a recruitment and sales platform.
The most utilized feature gives sales professionals quick access to
contacts and messages, allowing them to walk into client meetings
well prepared and log meeting notes with action items during and
after the meetings.
Recruiters are also able to view their action items, including a
hot-list of candidates and a placement pipeline. All the data
synchronizes in real-time with the TempWorks enterprise database
that everyone in the organization from support personnel to
back-office staff can access.
Based on Microsoft's MVC application architecture, the product also
supports devices ranging from the PalmPre to the new Google
Android. TempWorks has been providing mobile applications
since 2003 to staffing companies like Manpower, Select Staffing,
and Michael Page. Previous versions of the mobile systems
used text that displays plainly on the older smart phone
devices.
TempWorks CTO, Paul Czywczynski comments, "For
many years the TempWorks Mobile product has been very successful
with people on the go, who want quick access to their TempWorks
data. With the arrival of the iPhone, HTC handsets, Android, and
Palm Pre phones, we are able to do so much more."
David Dourgarian, President of TempWorks,
commented on the adaptability of the platform to new devices.
"The mobile landscape is evolving rapidly, and our clients want the
best app for each new generation of devices. Our MVC platform
does just that. Whether you choose iphone or Android or the
next great device to come along, we'll have an interface that
leverages the best of that device."
Mark Baratto, EVP with TempWorks, focused on how
the new mobile technology is impacting staffing sales
performance. "Preparation is everything when it comes
to creating trust, and one reason our clients have done well
throughout the recession is that tools like TempWorks Mobile have
kept their sales team prepared and effective." |
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About
TempWorks
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TempWorks Software incorporated in Minnesota in
1997 and provides large and small staffing clients with solutions
and services designed to cut costs, stimulate growth and make them
more money through increased efficiency.
Our Enterprise system fully-integrates the front and back-office,
and houses: resume parsing, CRM, business intelligence, email, and
task planning. Add-on solutions (web portals for clients, employees
and applicants, a mobile phone interface, and our Time Clock
software) enhance customer service and keep your company at the
top.
TempWorks invoice funding and payroll processing services open our
clients up to new opportunities and lessen internal burdens.
It's our goal to offer clients a complete package of solutions that
improves productivity so they can focus on their core
business.
From recruiting to payroll and everything in between, TempWorks
Software puts technology to work for staffing firms and their
clients.
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TempWorks would like to wish everyone a safe, happy, and
healthy Thanksgiving! |
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In this issue
